Engineering Coordinator - The Cooper

Engineering Coordinator

This position is essential for ensuring seamless communication between our Engineering staff, other departments, vendors, contractors, and hotel management. As the Engineering Coordinator, you will be responsible for managing a variety of administrative duties, coordinating daily activities, and ordering necessary parts and supplies. Your role is crucial in maintaining the smooth and efficient operation of the Engineering department.

One of your primary tasks will be to coordinate daily engineering operations, including task assignments and prioritization. You will also support cross-departmental collaboration to resolve maintenance issues promptly and effectively. Additionally, you will manage administrative duties such as scheduling, documentation, and reporting. Maintaining high standards of service in our luxury environment is a top priority. This role requires exceptional organizational skills, attention to detail, and a strong commitment to guest satisfaction.

Duties & Responsibilities:

• Coordinate daily Engineering operations including task assignments, special requests, and service prioritization.
• Communicate effectively with engineering team to ensure timely completion of task.
• Maintain close coordination with Front Office, Housekeeping, and other departments for efficient room turnover and guest satisfaction.
• Input and manage data in property management systems including room status, defects, and guest preferences.
• Monitor inventory parts/supplies
• Prepare and distribute daily reports including OOO room, DND room type for arrivals, occupancy so we can put rooms back in service, VIP and/or a special guest.
• Respond to guest requests or complaints related to housekeeping services promptly and professionally.
• Support the Engineering leadership team in administrative duties such as scheduling, timekeeping, and training documentation.
• Ensure compliance with hotel standards, safety procedures, and hygiene protocols.
• Assist with inspecting rooms, scheduling of rooms PM.
• Assist in maintaining a high morale level in the department by displaying a positive attitude.
• Maintain clean and organized work areas, including storage areas. Coordinate with external contractors and vendors for specialized maintenance and repair work.
• Coordinate with other departments all work needed to maintain facility. Check the work order system consistently to monitor workflow and trends
• Maintain accurate records of maintenance activities, including work orders, inventory, and equipment manuals.

Required Skills & Experience:

• Minimum one year in a hotel or hospitality environment.
• Knowledge of front and back of-house operations.
• Previous experience in handling phone calls and computer systems.
• Fluent and professional communication both written and verbal.
• Works well under pressure, multitasking, and team player.
• Extreme attention to detail in all areas, organizational skills, and strategic thinking.
• Excellent communication skills – oral and written.
• Excellent guest service skills.
• Flexibility to work varied shifts including weekends, holidays, and evenings.
• Professional appearance and demeanor.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.