System Support Engineer 1

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation, by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Summary:

The System Support Engineer provides customer support service on the operation and repair of diagnostic instrumentation produced and sold by BD Diagnostic Solutions. The roles services include telephone technical support, on-site visits, if necessary, as well as training of other service personnel and repairs performed on instrumentation located at IDS facilities, as needed. Our engineers will be expected to be committed to GMP, ISO, and Quality Standards.

The Ideal candidate will have the ability to multi-task and be adaptable to changing business environments. Having effective communication and customer service skills with good technical aptitude will be key in this role.

Responsibilities:

• Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BD
• Provide follow-up service by calling customers who have recently had service interactions
• Maintain accurate records and documentation on service tickets
• Follow up on shipped parts that require a parts return (RMA)
• Complete service documentation as required
• Interface and work closely with advanced support specialists as required

Minimum required:

• Associate's Degree or two years of technical or military training in electronics or experience in a similar field
• Customer service experience
• Any previous experience with in a professional, academic or personal setting demonstrating technical/mechanical aptitude and interests.
• General PC software skills (Microsoft Office package)

Preferred Knowledge/Skills:

• Bachelor's degree or an Associates Degree in Electronics/Computers/Biomedical Engineering (with Molecular/Micro emphasis)
• IT certifications
• 3-4 years of service experience in the troubleshooting and repair of electronic systems
• Good working knowledge of electronics and electro-mechanical devices
• Working knowledge and practical experience of basic test equipment, networking set up and troubleshooting
• Experience with PC assembly, upgrades and repairs
• Experience with medical devices and equipment
• PC/software/LIS/networking/database management knowledge

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$27.00 - $43.20 USD Hourly