System Support Automation Specialist - COR

System Support Automation Specialist

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Primary Duties and Responsibilities:

• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
• Provide remote diagnostics for innovative automated laboratory systems and instrumentation.
• Monitor lab automation instrumentation metrics daily, reporting statuses of product metrics and documenting issues within BD's quality complaint system.
• Conduct comprehensive, data-driven root cause investigations to proactively identify, troubleshoot, and resolve issues in complex automated laboratory systems, ensuring sustained performance and reliability for customers.
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Actively participate in internal and external meetings and conference calls, providing subject matter expertise, sharing insights, and contributing to strategic discussions and decision-making processes.
• Collaborate with regional and global service teams to share knowledge and best practices for product support. Participates on Regional escalation team(s) as needed.
• Coordinate cross-departmentally (e.g Quality Control, Quality Assurance, Research & Development, Marketing, Sales, and Field Application personnel) to assure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on-call coverage.
• Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
• Upgrades systems to enable compatible software on all computers.

Minimum Qualifications:

• Requires a good solid understanding of electronics and electro-mechanical devices (Mechatronics), PLCs and pneumatics.
• Attention to detail, superior interpersonal skills and good problem-solving skills.
• Knowledge of PC/software/LIS/networking/database management knowledge is highly desired.
• Proficiency with modern data analysis methods and tools (SQL, Python, Statistical Analysis packages).
• Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
• Proficient PC skills (Microsoft Office package).
• Excellent written and verbal communication skills.
• Proficient in performing software installations and upgrades.
• Knowledge of basic security concepts and best practices.

Education and Experience Required:

• Bachelor's degree or four years of recent service experience in the troubleshooting and repair of sophisticated electro-mechanical systems preferred.
• Experience working with computer networks and systems maintenance.

Preferred:

• Experience servicing medical devices and equipment preferred.
• Experience servicing robotics systems preferred.
• English speaking plus additional foreign language preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.