Field Service Technician

Field Service Engineer For BD Pyxis Dispensing Devices

The Field Service Engineer For BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams. The position is based in Metro Philadelphia, PA and Southern NJ.

BD is a global medical technology company that aims to advance the world of health. The company is looking for responsible and committed people to join their team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines confirmed technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process.

The Field Service Engineer is a remote field-based position with daily travel to customer locations within the assigned territory (Philadelphia, PA/Southern NJ). Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver's license is required.

Accountabilities include:

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region.
• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components.
• Implement a preventive maintenance program, provide limited multi-functional support for Sales and Implementation teams.
• Demonstrate a moderate use of competency and an appropriate ability to address hardware and software problems.
• Provide efficient field services to all BD customers in a timely manner, including installations, in-servicing, repair, preventive maintenance, calibration, and sales support.

Qualifications include:

• High School Diploma
• 3-5 years of Field Service related work experience and a combination Hardware/Software/IT experience supporting both proprietary and standard applications
• 24x7 on-call experience in a customer-facing/field service environment, required
• Computer electronics, Windows OS, network experience, required
• Must possess and maintain a valid driver’s license and meet BD’s auto safety standards.
• Weight lifting requirement: minimum 70 pounds

Preferred qualifications include:

• Customer Support Certification, a plus
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.