Field Service Engineer (indianapolis, IN)

Field Service Engineer

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

Responsibilities:

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide follow-up service by calling customers who have recently been provided service.
• Ensure service was complete and satisfactory to the customers' needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and site visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Interface optimally with other departments and managers to resolve customer problems and issues.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.

Minimum Qualifications:

• High School diploma
• 3 years' experience troubleshooting instruments or components
• A valid Driver's License
• Must be able to travel a minimum of 50%

Preferred Qualifications:

• Flow Cytometry experience is a plus.
• Technical military training.
• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field.
• Prior Field Service Engineer experience.
• Individuals with previous experience solving medical device instruments.
• Proficiency with MS Office applications such as Word and Excel.
• Familiarity with recent Mac and PC operating systems.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site.