Field Service Engineer

Field Service Engineer

The Field Service Engineer is responsible for providing on-site support to Waters customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry. As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer and Research Cell Analyzers) Territory: Atlanta, GA

Main responsibilities will include:

• Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
• You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• You will determine the most cost-effective repair/solution to ensure minimum downtime.
• Perform instrument certifications (IQ/OQ).
• Actively manage your car stock, ensuring all necessary spare parts and tools are available.
• Effective management of technical escalations.
• Works toward service metrics as defined by the Service Organization

Requirements:

• Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• Full US driving license
• Currently living within a daily commutable distance of Downtown Atlanta Georgia.

About you:

• A proactive approach with the ability to take lead if the situation requires it.
• IT knowledge
• Flow Cytometry experience is a plus
• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
• The ability to process knowledge across multi-modular and diverse product ranges
• Deliver high levels of customer service

Physical demands:

• This is a full-time position, with evening work required as job duties demand.
• This job entails traveling to and from a customer site each day.
• An individual should be able to lift 50lbs, and be able to work in a standing position for a prolonged period of time.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Salary Range Information $24.90 - $38.70 USD Hourly