Field Service Engineer 2 - Full Time (RI) - Remote Eligible

Field Service Engineer

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Home-based Full Time position with daily travel to customer sites in the Rhode Island, CT, MA Regions. The Field Service Engineer is a remote field-based position with daily travel locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. 5% overnight travel possible and a valid driver's license is required.

Responsibilities:

• Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, respond to work orders, diagnose issues, and resolve hardware and software problems while maintaining ownership of service tickets and properly documenting all activities.
• Implement preventive maintenance programs, provide calibration services, and offer support to Sales and Implementation teams while maintaining accurate small parts inventory and following approved inventory control procedures.
• Deliver efficient and timely field services to all BD customers, including installations, in-servicing, repairs, and sales support while demonstrating proficiency in solving technical problems and following proper customer complaint handling procedures.
• Maintain solid understanding of corporate and service department policies, including Medical Device Reporting requirements and DHA/DoD facility standards, while properly prioritizing work according to customer support agreements.
• Commit to ongoing training and self-development to enhance product knowledge and technical skills, attend management-approved seminars and training sessions with the goal of advancing to the next career level within 2-3 years.

Minimum Requirements:

• High School Diploma and 3 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications required.
• Must have 24x7 on-call experience in a customer-facing or field service environment.
• Demonstrated experience with computer electronics, Windows operating systems, and networking is required.
• Ability to work within defined processes and methodologies with minimal supervision is essential.
• Must possess and maintain a valid driver's license and meet BD's automotive safety standards.

Preferred Requirements:

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Associates degree
• Prior military Bio-Med experience, a plus
• Prior Automated Teller Machine (ATM) experience, a plus
• Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions.
• Weightlifting requirement: minimum 70 pounds

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary Range Information $27.80 - $43.20 USD Hourly