Clinical Services Manager

Clinical Services Group Manager

At BD, we are seeking a highly motivated and experienced Clinical Services Group Manager to lead our efforts in integrating complex clinical practice strategies for sustained improvement of patient care. In this pivotal role, you will create and drive the implementation of customized clinical processes and systems across assigned hospitals and hospital systems, fostering positive adoption and demonstrating improved patient outcomes.

The Clinical Services Manager will provide clinical support to assigned customers in order to maximize utilization of the product portfolio across all customer settings. This position provides clinical education on all products, manages clinical training programs for customers, and develops relationships with customers based on their unique needs. The role also includes field-based troubleshooting and problem solving, including installation and maintenance of instrumentation, in addition to providing input to marketing initiatives and assisting in the development of new products.

Responsibilities include:

• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes.
• Function as a knowledgeable source for internal and external customers, applying insights from direct clinician interactions and relationships to offer relevant input in key conversations.
• Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems.
• Perform research, work closely with data specialists, establish strategies for essential data points, and communicate initial and final findings to relevant individuals.
• Manage and perform other incidental duties as assigned.
• This position requires extensive travel, approximately 80–90% of the time, including extended assignments (up to 90 days) at hospitals across the United States. While we aim to keep assignments regional, candidates must be prepared for frequent overnight travel, schedule changes, and extended time away from home.

Education and experience required include a Bachelor’s Degree in Healthcare Administration, Nursing, or related field, with 8 years of previous related experience with direct healthcare management of large clinical organizations. Master’s Degree or equivalent 6 years of experience preferred. Experience with quality performance, clinical process design, and/or sophisticated clinical pathways preferred. Experience managing a large clinical staff, acute pediatric experience, and PICU experience preferred.

Additional skills include:

• Excellent facilitation, presentation, project management, and MS Office Suite skills.
• Proven expertise in written and verbal communication, interpersonal relationships, consultative abilities, influencing, and relationship management.
• Ability to work well in a multi-cultural environment and matrix organization.
• Ability to relate to physicians, nurses, and senior-level healthcare managers.
• Demonstrated problem-solving and critical thinking skills.
• Extensive knowledge of BD policies, procedures, guidelines, hospital-based systems, and lean processes.
• Extensive understanding of creating, implementing, and managing hospital protocols, quality systems, current clinical research, and governmental policies and regulations.
• Ability to manage confidential information with discretion and strict attention to detail.
• Ability to interact professionally with all organizational levels and manage competing priorities in a fast-paced environment.
• Ability to work in a team environment, including serving as a consultant to management.
• Open to extensive travel (80–90%) and long-term assignments (up to 90 days) at hospitals throughout the U.S.; should be comfortable with regular travel, flexible schedules, and adaptability beyond home region.
• Adhere to all company rules and requirements, including pandemic protocols and Environmental Health & Safety rules.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.