Biomedical Field Service Engineer - Chicago

Field Service Engineer

Join our dynamic Field Service Team as a Field Service Engineer, where you'll be responsible for troubleshooting, installation, preventative maintenance, and service repair needs. If you excel in a fast-paced environment and aspire to contribute to a world-class service organization, this role is for you.

Installation & Maintenance: Provide support for installation, maintenance, modification, and repair of mechanical, electromechanical, and software-based instruments. Tasks include installation, repair, calibration, cleaning, and testing of instruments.

Customer Relations: Build and maintain positive relationships with customers, review solutions, discuss needs, and ensure safe operational conditions.

Sales Support: Actively support the sale of service contracts, collaborate with sales representatives and service team members on system configurations, upgrades, installations, and moves. Provide feedback to improve financial performance and generate service revenue.

Documentation: Complete service administration activities promptly, adhering to ISO, FDA, and BD policies.

Qualifications:

• Associate's degree or Technical School equivalent, OR Bachelor of Science in a related field preferred, OR applicable equivalent military experience will be considered on a case-by-case basis
• Valid state-issued driver's license with a clean driving record.

Travel & Physical Requirements:

• Ability to travel up to 50%, including occasional overnight stays based on business needs. Ability to drive distances of up to 6 hours within a given day, and in adverse weather conditions.
• Valid state-issued driver's license with at least 3 years of driving history, meeting BD's auto safety standards.
• Flexible working hours throughout the week, traveling to various customer locations.
• Lifting requirements - Ability to lift objects weighing up to 30-40 lbs. from the floor to chest level. Ability to push and pull objects weighing up to 70 lbs. The ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.
• Tool Use - Proficient in operating powered drills, screwdrivers, and saws. Capable of using manual sockets, crescent wrenches, and screwdrivers for extended periods, typically 8 to 10 hours a day.
• Ability to sit, kneel, squat, bend, and stand repeatedly in an 8–10-hour period to assemble and repair instrument suites. Able to climb and lift portable ladders and step stools. Ability to perform fine motor tasks while reaching over an 8–10-hour day.
• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

Success Profile: Field Service Engineer

A Field Service Engineer is responsible for providing technical support, maintenance, and repair services for various instruments and equipment. Success in this role requires a blend of technical expertise, customer service skills, and adaptability.

Key Competencies:

• Technical Proficiency: Strong understanding of mechanical, electromechanical, and software-based instruments. Ability to diagnose and repair complex equipment. Proficiency in the installation, calibration, and testing of instruments.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently. Innovative thinking to develop solutions for unique challenges. Analytical skills to identify root causes and implement effective fixes.
• Customer Service Orientation: Excellent communication skills to interact with customers and understand their needs. Ability to build and maintain positive relationships with clients. Commitment to ensuring customer satisfaction and safety.
• Documentation and Compliance: Attention to detail in documenting service activities. Familiarity with ISO, FDA, and company policies. Ability to complete administrative tasks accurately and promptly.
• Sales Support: Ability to support the sale of service contracts. Collaboration with sales representatives and service team members. Providing feedback to improve financial performance and generate service revenue.
• Adaptability and Flexibility: Willingness to travel frequently and work flexible hours. Ability to adapt to different environments and customer needs. Physical capability to handle equipment and materials.
• Personal Attributes: Strong work ethic and reliability. Positive attitude and team-oriented mindset. Continuous learning and improvement approach.