Field Service Technician - Southern Texas (100% Travel) - Remote Eligible

Field Service Technician

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence.

We are looking for a skilled and customer-focused Field Service Technician to support one of our divisions in a service capacity. In this role, you will install, maintain, and repair electro-mechanical equipment at customer sites across Northern California and other states. The ideal candidate is technically proficient, highly organized, and committed to delivering exceptional service.

This is a full-time, remote position. Candidates must reside in Southern Texas and be able to travel 100% of the time to customer locations.

Key Responsibilities:

• Represent Hydrafacial's customer service values through punctuality, professionalism, and adherence to company guidelines while on-site.
• Travel daily to customer sites to perform maintenance and repairs on electro-mechanical devices.
• Submit accurate and complete documentation of service actions and customer interactions, including field service tickets and ATP reports.
• Collaborate with internal teams including technical services, engineering, and training to support operations and departmental projects.
• Provide feedback and participate in process improvement initiatives.
• Complete and process service requests and orders.
• Participate in new-hire training and share expertise with incoming team members.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED.
• 3–5 years of experience in field service, technical support, or electro-mechanical device manufacturing.
• Strong troubleshooting and problem-solving skills.
• Ability to educate customers on product use, care, and maintenance.
• Familiarity with software tools such as Outlook, Salesforce, Adobe Acrobat, and Concur.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask and prioritize.
• Professional, proactive, and self-motivated team player.
• Flexibility to work evenings and weekends as needed.
• Authorized to work in the U.S.; valid driver's license and ability to meet car rental requirements.
• Ability to travel within the U.S. for up to 1–2 weeks at a time.
• Reliable transportation for local travel (mileage reimbursed per company policy).
• Ability to lift and move up to 85 lbs. with or without reasonable accommodation.

• Relevant technical certifications.
• Experience with IoT/connected devices or Vortex technology.
• Customer service experience in a technical or computer-related field.
• Familiarity with multiple computer operating systems.

We mean it when we say you'll LOVE this role. (Base Salary Pay Range: $75,000 - $85,000 / year + bonus)

An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Hydrafacial's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us!

Benefits include: Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.