Operations Support Lead – Public Sector, Intel

Job Title

BDO is seeking a manager level professional to support one or more project delivery activities for Intelligence Community (IC) Agencies, to include operational business processes, business process improvement, and program management. The ideal candidate will have knowledge of tools and techniques to improve business and operational processes. This role will interface with clients on project matters and will provide status updates and reports to clients and other staff as needed.

Job Duties

• Delivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO's dynamic public sector client base
• Assists with firm practice, solution, and business development initiatives
• Supports task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processes
• Supports clients with key financial and budgetary, information technology, and operational transformation initiatives
• Adapts to a changing client environment while meeting client expectations
• Manages priorities and works effectively to initiate correspondence and task completion. Supports multiple efforts through flexible multi-task coordination
• Provides summary recommendations to team leadership regarding assigned work stream
• Applies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementations
• Communicates and maintains relationships with key client personnel to ensure shared understanding of processes, operations, and functions
• Prepares presentations, briefings, and actively participates in client meetings and day-to-day interactions
• Communicates with team management through effective status reporting and demonstrates ownership and accountability for assigned task areas and work products
• Establishes professional rapport with clients and other organizations
• Supports and reviews work products for technical accuracy, deliverable quality, and overall value to the client
• Attends relevant training, seminars, and/or conferences to stay current with technical skills that align with client's needs and changes in the industry
• Supports recruiting efforts by identifying potential candidates and participating in interviews
• Supports business development meetings and/or proposal development processes with guidance from Public Practice leadership
• Interacts effectively with people at all organizational levels of the client, firm, and if applicable, teaming partners
• Other duties as required

Potential supervision of Public Sector staff

Qualifications, Knowledge, Skills and Abilities

Education

• High School Diploma, required
• Bachelor's degree, preferred

Experience

• Five (5) or more years of administrative, operations, technology, management, or business experience, required
• Experience reviewing operational requirements, providing administrative support or task management, assessing stakeholder input, identifying industry best practices, analyzing program effectiveness; conducting data, performance, and trend analysis, employing operational research techniques, supporting the management of data integrity and operational systems, or supporting the identification and collection of KPIs to improve decision-making and efficiency, preferred
• Experience with federal government clients, preferred

License(s)/Certification(s)

• Active TS/SCI with Polygraph security clearance, required

Software

• Proficiency in Microsoft Office Suites (Excel, PowerPoint, and Word), required
• Advanced proficiency in the use of Microsoft Office Suites (Excel, PowerPoint, and Word), preferred

Language(s)

• N/A

Other Knowledge, Skills, & Abilities

• Excellent professional and interpersonal skills
• Ability to interact effectively with people at all organizational levels within the client organization and in the firm
• Excellent verbal and written communication skills
• Ability to work independently and collaborate within a team environment and with a customer service focus
• Ability to follow instructions as directed
• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environment
• Detail oriented with in-depth knowledge and application of English grammar and ability to proofread all written materials including proposals, pitches, presentations, etc.