BCT Partners – Monitoring Support Specialist – SSA WIPA Program - Remote Eligible

Monitoring Support Specialists

Monitoring Support Specialists provide administrative and project support to program officers monitoring project awardees and ensuring compliance with required performance standards. Activities may include reviewing program documentation and performance data, tracking compliance, and coordinating with program staff to confirm requirements are being met. Monitoring Support Specialists also work within secure systems and program-related documents used to provide accurate oversight and reporting.

Monitoring Support Specialists must have strong communication the ability to review and synthesize information from multiple sources, and the capacity to provide clear, well-documented remarks.

Administrative and Program Support

• Deliver remote administrative support for the Work Incentives Planning and Assistance (WIPA) Project Officers and WIPA awardees based on guidance from the National Training and Data Center (NTDC) Contracting Office Representative (COR)s.

• Assist with routine transactions with WIPA awardees surrounding suitability, secure drives, data systems, Continuing Certification Credits (CCC)s, or other recurring issues.

• Enter designated data elements into the Social Security Administration (SSA) internal WIPA data system under supervisor direction and NTDC CORs approval.

Monitoring and Compliance Support

• Assist WIPA Project Officers to monitor and assess compliance with performance requirements or standards established by SSA.

• Review quarterly reports and highlight problems identified by projects.

• Notify NTDC CORs and WIPA Project Officers when concerns arise regarding a WIPA awardee's processes or responsiveness.

• Notify WIPA Project Officers and NTDC CORs if a WIPA awardee is out of compliance with Cooperative Agreement award requirements or if there are suspected beneficiary rights violations, fraud, or abuse.

Site Reviews and Reporting Support

• Assist WIPA Project Officers to prepare for on-site or virtual WIPA awardee reviews.

• Attend WIPA awardee reviews virtually or on-site as a note-taker and collaborative observer.

• Draft site visit reports for WIPA Project Officers to edit and finalize.

• Assist WIPA Project Officers with up to four onsite or virtual program reviews annually, including preparation, participation, and drafting of follow-up reports.

Investigations and Corrective Actions Support

• Assist WIPA Project Officers to identify, investigate, and correct performance problems.

• Support follow-up actions to address noncompliance or performance issues as directed.

Audit and Oversight Support

• Support SSA in preparing responses to program audits and reviews conducted by the SSA Office of the Inspector General (OIG), the Government Accountability Office (GAO), and other auditors, by coordinating required documentation and ensuring submissions align with NTDC COR guidance.

Perform these and other reasonable tasks as assigned by management in support of BCT's goals and objectives.

What You Bring to the Table:

As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply!

Educational Requirements

• High School diploma or equivalent.

Experience Requirements

• At least 3 years' experience in administrative and project support roles, ideally with federally funded programs, or human services organizations.

• Experience working with federally funded programs or human services organizations strongly preferred.

Technical Proficiency

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

• Familiarity with secure file sharing platforms and internal data systems (e.g., SharePoint, Teams, OneDrive).

• Experience entering and managing data in client-provided systems or CRMs.

Communication & Writing

• Strong written communication skills for drafting reports, summaries, and correspondence.

• Ability to take accurate notes during meetings and site visits, and synthesize information into clear documentation.

Compliance & Monitoring

• Basic understanding of compliance principles, performance standards, and corrective action processes.

• Experience reviewing reports and identifying inconsistencies or areas of concern.

Project Support & Coordination

• Ability to support multiple Project Officers and manage competing priorities.

• Experience preparing for and participating in virtual or onsite program reviews.

Professional Competencies

• High level of discretion and professionalism when handling sensitive information.

• Strong organizational skills and attention to detail.

• Ability to work independently and collaboratively in a remote environment using virtual meeting tools (camera and microphone on).

BCT offers a competitive total compensation package that, for this position includes a target starting rate of $24/hr. along with a generous benefits package. BCT's benefits include partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy.

There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position.

This is a remote position located in any of the fifty United States or Washington, DC. Though we have staff in all four time zones, BCT Partners works primarily on Eastern Time. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu ("I am because we are") is an overarching value that influences our leadership and interactions.

Our Client and Program: The Work Incentives Planning and Assistance (WIPA) program is a national initiative funded by the Social Security Administration (SSA) to support beneficiaries of Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) in understanding how employment and other life decisions affect their benefits. WIPA awardees provide community-based benefits counseling services to individuals with disabilities to encourage informed decision-making and support financial independence.

The WIPA program is overseen by SSA Project Officers and supported by the National Training and Data Center (NTDC). To ensure accountability and program quality, SSA requires ongoing monitoring of WIPA awardees to verify compliance with Cooperative Agreement requirements, performance standards, and federal regulations. This project provides the administrative, analytical, and field-based monitoring support needed for SSA's oversight activities. Monitoring responsibilities include preparing for and attending site reviews, assessing performance data, documenting findings, and drafting reports that summarize awardee compliance and program effectiveness.