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Customer Service Agent And Administrative

Manage customer inquiries and schedule appointments to support project workflows
Fort Pierce, Florida, United States
Junior
yesterday
BCI Acrylic

BCI Acrylic

A manufacturer specializing in acrylic bath and shower systems and bathroom remodeling solutions.

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Customer Service Representative / Administrative Assistant

Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We're looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company's continued growth.

We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Fort Pierce warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.

Key Responsibilities

  • Serve as the first point of contact for incoming calls, emails, and customer inquiries.
  • Schedule appointments, manage calendars, and confirm customer consultations.
  • Provide administrative support to project managers, sales staff, and leadership.
  • Update and maintain files, CRM systems, and project documentation.
  • Track and process incoming leads, ensuring proper handoff to sales teams.
  • Assist with invoicing, work orders, and documentation related to active projects.
  • Support warehouse office operations with ordering supplies and coordinating deliveries.
  • Ensure professional, timely, and courteous communication with clients and partners.

Qualifications

  • 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
  • Strong organizational skills with attention to detail.
  • Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
  • Excellent phone and email communication skills.
  • Ability to prioritize and manage multiple tasks in a deadline-driven environment.
  • Positive attitude and team-oriented mindset.

What We Offer

  • Competitive hourly pay based on experience.
  • Full-time, stable position with growth opportunities.
  • Supportive team environment in a reputable, growing company.
  • Health and PTO benefits (if planned to be provided).
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Customer Service Agent And Administrative
Fort Pierce, Florida, United States
Support
About BCI Acrylic
A manufacturer specializing in acrylic bath and shower systems and bathroom remodeling solutions.