Support Consultant 1

Support Consultant 1

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Support Consultant (Office-Based)

Full time, Bangalore, India

As a Support Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

As a Support Consultant, you will:

• Ticketing & Refunds, Unused ticket tracking, client invoicing, credit card reconciliation, Data Quality Control
• Timely follow-up of reservations to ensure accurate fulfilment
• Build and maintain accurate knowledge of the various supported travel industries (air, car, hotel, rail, etc.)
• Work in an international team of colleagues, from different countries and continents
• Interact and cooperate with other departments to reach the common goal: deliver excellent service to the customers
• Reach a high level of accuracy and complete all tasks with a minimum of errors

About you:

• Extensive experience in a Business Corporate Travel Agency
• Experience in Ticketing/Refund using Amadeus and/or Sabre
• Previous experience in administrative tasks, such as client invoicing and CC reconciliation processes
• Understanding of travel industry related rules & regulations such as IATA & BSP
• Fluent in English, both written and spoken
• Proficient in Microsoft Office applications

About us: We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.

Your life at BCD: Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.