Global Operations Director - Pharma - Remote Eligible

Global Operations Director - Pharma

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

We are looking for a Global Operations Director within our Meetings Management Life Sciences division leading a client dedicated global operations team for one of our key pharmaceutical clients. You will have expertise in end-to-end event delivery across a multitude of event formats and client industry sectors within the UK and Overseas, primarily pharmaceutical. You thrive on delivering, collaborating across teams / departments, supporting and mentoring team members to exceed your clients' expectations. You are driven by engaging stakeholders, optimising processes and ensuring effective delivery across multiple countries along with a solutions focused mindset.

As an Global Operations Director, you will:

• Lead, mentor and develop a team – including line management of team managers
• Resource to implement a specific process change or added service
• Support Standard Operating Procedure Development and Redesign
• Work in partnership across the business in supporting new business RFP's, Pitches, Presentations, Operation plans.
• Ownership and day to day responsibility for the end-to-end delivery of event projects assigned to your teams ensuring all internal / external KPI's and SLAs are achieved
• As part of the operations leadership team, you will collaborate with peers in resource planning including project allocation, training and development of the wider team
• Support as required in recruitment for new team members
• Ensure seamless service delivery and quality across multiple operational centres

You're good at:

• Communication – listening, written and verbal - able to interpret our client's objectives to be delivered into all aspects of their event, help translate this to across the team
• Getting it done – strong ability to see a gap, propose a solution, create the action place ensure execution and review
• Previous mentoring and/or line management experience
• Ability to instil confidence in your clients that we are experts in our field
• Proven end to end UK and overseas event delivery experience including large scale / complex in-person and hybrid for a variety of client industry sectors
• Knowledge of pharmaceutical compliance in relation to meetings & events
• Proven meeting technology and delegate registration knowledge and expertise – Cvent is advantageous
• Excellent attention to detail and budgeting management skills
• Proficient in Microsoft office applications
• Ability to react, think on your feet, offer solutions, work on multiple priorities / timelines at once
• Ability to travel in the UK and Overseas

You might also have:

• Experience of delivering pharmaceutical events is advantageous
• Virtual meeting platform and event mobile app experience
• Event Management degree

You should know:

• Role is UK remote based – you will be required to go to our offices on occasion for team / company meetings
• Our core business hours are 0900-1730 hours, however with this being an global operational team you must be comfortable with flexing to accommodate time zones
• There will be some element of travel required within this role
• You must have the right to work in the UK or US

Click apply now to be considered