Customer Support Representative, Operations (remote) - Remote Eligible

Customer Support Representative, Operations (Remote)

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team. Customer Support Representative, Operations (Remote) Full-time, Spain, Poland, France, Netherlands. As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool. Your responsibilities include resolving customer inquiries within agreed service levels, identifying root causes, and suggesting process improvements. You'll ensure timely and professional communication to maintain high customer satisfaction.

As a Customer Support Representative, Operations, you will:

• Handle incoming customer requests related to travel bookings and service issues
• Use BCD Travel tools and systems to accurately complete tasks
• Provide expert consultation and problem resolution within agreed service levels
• Maintain strong knowledge of travel supplier rules and client policies
• Deliver first-level support for the online booking tool and escalate technical issues as needed
• Investigate and resolve customer complaints, ensuring timely follow-up and documentation
• Demonstrate empathy and professionalism in all customer interactions
• Identify root causes of recurring issues and suggest improvements
• Collaborate effectively with team members and offer support across teams

About you:

• You have experience with GDS Amadeus
• You have travel industry knowledge
• Understanding of BSP rules and regulations
• Strong analytical skills and problem-solving ability
• Excellent customer service skills
• MS Office experience, specifically MS Word and MS Excel
• Good verbal and written communication skills in English AND Spanish are must, additional language (German, French or Dutch is a plus)

What we offer you:

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us:

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

You'll be offered:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now! We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.