Account Manager, Production & Content

Account Manager, Production & Content

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

Join us as a Client Services Maestro, where your expertise will shine in driving exceptional client experiences alongside our creative teams! You'll cultivate robust relationships, enhance account growth, and ensure our clients are thrilled with our deliverables. If you're passionate about client service and have a knack for strategic thinking, this is the perfect opportunity to elevate your career!

You're good at:

• Building and maintaining strong client relationships to meet expectations and drive account performance.
• Managing tasks and adhering to client service level agreements (SLAs) and key performance indicators (KPIs).
• Leading client meetings and facilitating clear communication within project teams.
• Navigating industry trends and effectively communicating insights to clients.
• Keeping detailed client profiles and tracking sales activities to ensure data accuracy.

You might also have:

• A degree in a relevant field or equivalent industry experience in Meetings & Events or Production & Content.
• At least five years of experience in account management or sales support.
• Exceptional communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• A strong problem-solving mindset and the ability to work under pressure while meeting deadlines.

Get ready to make your mark in the exciting world of client service! If you're ready to lead and innovate, apply now and join our amazing team!

The perks:

Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move.

We've got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it: It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager, Production & Content is between $75,000 - $110,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.