Liability Products & Services Manager Business Execution I

BBVA Digital Leader

BBVA is a global company with over 160 years of history that operates in more than 25 countries serving more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles such as finance, legal experts, data scientists, developers, engineers, or designers.

Our people make the difference in our success.

Tipo de Contrato: Regular (Undefined)

What We Are Looking For:

We are looking for a digital leader who wants to build processes from scratch, challenge the status quo, and be a protagonist in the development of new disruptive bank products. This role combines strategy, innovation, and technology to transform the way we operate and compete against the ecosystem.

Functions:

• Define and structure the operational and support processes of new digital products, under an end-to-end approach.
• Align process flows with product, technology, risk, and customer experience strategies.
• Promote digitalization and automation through BPM, RPA, or artificial intelligence tools.
• Implement digital monitoring models and control panels that allow timely visibility on operational performance and customer satisfaction.
• Analyze efficiency, quality, and service time metrics, proposing improvement actions based on data.
• Coordinate the management of incidents and the optimization of flows with the involved areas.
• Ensure the adherence of the processes to the internal regulations, operational risk policies, and regulatory requirements.
• Ensure the traceability and documentation of the processes in the institutional repositories.
• Promote continuous improvement practices and agile methodologies oriented to the experimentation and rapid validation of solutions.
• Identify opportunities for simplification, automation, and digitalization to increase the bank's competitiveness against fintechs.
• Collaborate actively with Product, Technology, and Customer Experience teams in the evolution of digital journeys.

Requirements:

• Bachelor's degree or a degree in Industrial Engineering, Systems, Administration, or related fields.
• 5 years of experience in designing, improving, or monitoring digital processes.
• Experience leading innovation or transformation teams and projects.
• Handling of analytics tools (Power BI, Tableau, Looker, Data Studio).
• Knowledge of process automation (BPM, RPA, Process Mining).
• Knowledge of agile methodologies and Lean approach.

Banca Responsable

Our model of banca responsable aspires to achieve a more inclusive and sustainable society. Because the future of finance is financing the future.

We started with the spirit of helping others make the best financial decisions. That spirit remains today and encourages us to continue advancing, prioritizing innovation and digital transformation and making the opportunities of this new era accessible to everyone.

Diversity

At BBVA, we believe that having a diverse team makes us a better bank.

For this reason, we actively support diversity, inclusion, and equal opportunities regardless of race, sex, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that allows us to show the best of each person.

Our Values

Our values define our identity and are the lever that drives us to make our purpose a reality and guides us in all our actions and decisions.

Legal Requirements

If the position you are applying for is outside the country in which you currently reside, you may need to obtain a visa and/or work and/or residence permit, as well as comply with any other requirements that may be required by local labor and immigration regulations or professional regulations applicable to the position in the country in question.

In the event that you are the final candidate, BBVA may assist you in the processing of the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work and/or residence permit is not issued, (ii.) or any other requirements required by labor and/or immigration regulations and/or local professional regulations applicable to the performance of the position in the country are not met, unfortunately you will be excluded from the position. Likewise, if you have a visa and/or work and/or residence permit for the corresponding country, please indicate this when applying for the position.