Infrastructure & IT OPS Associate

BBVA Business Continuity Manager

BBVA is a global company with over 160 years of history that operates in more than 25 countries serving more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles such as finance, legal experts, data scientists, developers, engineers, or designers.

Our people make the difference in our success.

Tipo de Contrato: Regular

What We Are Looking For:

• Ensures adequate Governance of the Business Continuity Management System (BCM).
• Analyze and classify the incidents reported by the Technological Events Table (MET) according to the definitions of the BCRP Circulars and regulatory bodies.
• Permanently evaluate the proximity of the expiration of the RTO (Recovery Time Objective) and inform the BCRP preventively about possible non-compliances.
• Ensure continuous communication (every 30/60 minutes) from the Incident Manager to the affected entities (Directory Managers, Providers, etc.) during the resolution of the incident.
• Coordinate with the Product area the need to interrupt or restrict services (wallets, mobile banking) if the incident requires it, and communicate such actions to the BCRP and/or regulatory bodies.
• Convene functional War Room sessions, at the request of the regulated entities, to report on the status and solution of an incident.
• Prepare and send detailed post-incident reports to the BCRP according to the established deadlines.
• Validate the consistency in form and substance of the technical report sent by MET before sending it to the regulator.
• Ensure the timely, complete, and error-free delivery of all data reports (Annexes, Guides) in CSV format via SFTP, complying with the schedules set by the BCRP.
• Establish internal Service Level Agreements (SLAs) with the information-generating areas (MET, Product) to ensure sufficient validation time.
• Manage the sending of specific reports (e.g., Adquirencia Annex 5, User Variation) and the monthly maintenance report, verifying their consistency.
• Save the evidence of the confirmed sending (SFTP or email) and manage the immediate correction of detected errors (escalating to Reliability or MET).
• Preventively inform the BCRP of any delays in reporting due to force majeure or errors, with copy to Relationship with Supervisors.
• Implement and monitor controls and alerts for the critical operational scenarios defined in the regulations and their annexes.
• Monitor compliance with Key Performance Indicators (KPIs) and SLAs; in case of deviation, adopt and communicate the appropriate measures to the BCRP to avoid recurrences.
• Manage and execute the timely communication of all types of maintenance (Scheduled, Corrective, and Emergency) to the BCRP and to the affected entities (Managers, Providers).
• Ensure strict compliance with deadlines (e.g., 18:00h day before for Scheduled; before execution for Emergencies) and the required subject/body formats by the regulator.
• Other functions assigned by your immediate supervisor

Requirements:

• University degree in Systems Engineering, Software Engineering, or related fields.
• 2 to 3 years of experience in technology areas.
• Knowledge of business continuity norms Circular 877-2020, 000814-2025
• Knowledge of BCRP regulations 0009-2024, 005-2025, 0027-2022
• Proficiency in Microsoft Office.
• Experience in conducting effective presentations.
• Soft skills: analytical capacity, proactivity, effective communication, adaptability.

Responsible Banking

Our model of responsible banking aspires to achieve a more inclusive and sustainable society. Because the future of finance is financing the future.

We started with the spirit of helping others make the best financial decisions. That spirit remains today and encourages us to continue advancing, prioritizing innovation and digital transformation and making the opportunities of this new era accessible to everyone.

Diversity

At BBVA, we believe that having a diverse team makes us a better bank.

For this reason, we actively support diversity, inclusion, and equal opportunities regardless of race, sex, age, religion, sexual orientation, gender identity, gender expression, among others. We cultivate a collaborative and inclusive work environment that allows us to show the best of each person.

Our Values

Our values define our identity and are the lever that drives us to make our purpose a reality and guide us in all our actions and decisions.

Legal Requirements

If the position you are applying for is outside the country in which you currently reside, you may need to obtain a visa and/or work and/or residence permit, as well as comply with any other requirements that may be required by local labor and immigration regulations or by local professional regulations applicable to the position in the country in question.

In the event that you are the final candidate, BBVA may assist you in the processing of the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work and/or residence permit is not issued, (ii.) or any other requirements required by labor and/or immigration regulations and/or local professional regulations applicable to the performance of the current position in the country are not met, unfortunately you will be excluded from the position. Likewise, if you have a visa and/or work and/or residence permit for the corresponding country, we request that you indicate it when applying for the position.