Global Cash Management Client Implementation Support Associate

GCMS Client Implementation Support

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers, and designers.

The GCMS Client Implementation Support will be providing a single point of contact and accountability for implementing new accounts and Cash Management services to Corporate clients in multiple geographies. The GCMS implementation Support is responsible for overall delivery/onboarding of Cash Management product to top tier global and multi product corporate clients, with leadership responsibilities on the entire project. In addition, will coordinate with different teams in Latin America and Europe to ensure delivery of service is completed within agreed upon timeframes. Also, maintains constant client contact to assist with the account opening and service set up with local cash management teams in multiple geographies.

The responsibilities include:

• Implementing cash management products and services for global corporate clients including analyzing requirements and gathers deliverables to complete the implementation process. Managing multiple global implementations simultaneously ranging in complexity from low to high complexity.
• Creating document packages needed for implementing Global Cash Management Treasury products, obtain set-up details and executed documents from client. Also, coordinate delivery of digital contracts for signatures via an electronic signature portal.
• Preparing and leading the account opening and Cash Management product set-up assignments in multiple countries, by coordinating and following up with domestic cash management teams, technical implementation specialist and bankers in Latin America, US and Europe and managing project until completion.
• Ongoing communication with clients to clearly manage expectations regarding changes, adjustments or challenges impacting deadlines.
• Orient clients on different connectivity options and standardized payment and reporting file formats.
• Request implementation of global services and coordinate with technical teams the project scope, testing, set up of file transmissions and file transfers with the client. Scheduling client kick-off meetings and participate in weekly touch points with technical teams and clients. Manage client communications and follow up items. (Virtual and in person if needed).
• Present international implementation solution in conjunction with Global Cash Management Executive to prospects. Create and present sample project plans and custom onboarding PowerPoint decks that educate prospective clients about the onboarding journey from inception to transition to Global Customer Service. Support Global Cash Management Sales Executives with reporting, presentations or request for proposals and/or client calls. Constantly evaluate Implementation projects and process methodologies to improve performance and reduce cycle times.
• Gather client concerns/comments regarding product gaps once implementation has been completed to create future business cases
• Able to educate clients of the expected process and deliverables to onboard products according to bank specifications and client expectations. Coordinating client training with the local cash management and /or global implementation teams.
• Able to identify and plan for resolution and mitigation of issues.
• Fully understand and comply with all audit, regulatory and compliance directives
• Able to offer information on general banking services and particularly the end-to-end cycle from payment/collections initiation to account reconciliation

Qualifications:

• Bachelor's degree • Project Management Professional (PMP), or Agile Scrum Certification is an asset
• Fully Bilingual (Spanish and English)
• Experience and familiarity with Cash Management Products such as Payables, Receivables, SWIFT, APIs, Host to Host and Liquidity for 2+ years
• Experience leading client projects and building excellent client experience
• Strong project management skills
• Excellent verbal, written and presentation skills. Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind.
• Proficient in Microsoft Office products
• Ability to handle multiple concurrent objectives, projects or activities, making effective judgments as to prioritizing and time allocation.
• Accuracy and Attention to Detail
• Capacity to quickly adapt to new situations, changes in direction, and altering priorities
• Ability to thrive in a fast paced, dynamic environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our New York Office, the expected base salary ranges from $110,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions