Gen AI Support Specialist (ciudad De México, Cuauhtémoc) - Remote Eligible

Gen AI Support Specialist

BBVA is a global company with over 160 years of history operating in more than 25 countries serving more than 80 million clients. We are more than 121,000 professionals working in multidisciplinary teams and diverse profiles such as financial, legal experts, data scientists, developers, engineers, or designers.

What We Are Looking For

The Gen AI Support Specialist will be responsible for providing technical and functional support for solutions based on Generative Artificial Intelligence (Gen AI), ensuring the correct operation, adoption, and optimization of AI models and tools within BBVA. This role acts as a bridge between data science, engineering, and end-user teams, resolving incidents, promoting good practices, and contributing to the continuous improvement of Gen AI models.

Key Responsibilities

• Provide daily support to internal users in the use of Gen AI tools and solutions.
• Resolve technical issues related to Gen AI models, APIs, integrations, and data pipelines.
• Collaborate with Data Science and ML Engineering teams to identify improvements, optimizations, and model adjustments.
• Document processes, support flows, and user guides to facilitate internal adoption.
• Train and accompany end-users in the use of Gen AI solutions.
• Monitor the performance of models and generate key metrics reports, alerting on potential failures or deviations.
• Participate in pilot projects and testing of new Gen AI tools, providing operational and functional feedback.

Technical Skills

• Knowledge of Gen AI tools (e.g., GPT, Gemini, Bedrock, etc.)
• Intermediate knowledge of cloud services (AWS, GCP)
• Familiarity with AI APIs and integration platforms (REST, Python SDKs, Postman, etc.)
• Experience in generating and analyzing performance metrics of AI models
• Advanced programming knowledge (Python)
• Familiarity with version control and development environments (Git, Jupyter, Visual Studio Code, etc.)

Soft Skills

• Ability to solve problems quickly and efficiently.
• Clear communication skills with non-technical users.
• Teamwork and collaboration with various multidisciplinary teams.
• Continuous learning mindset and curiosity about new AI technologies.

Desirable Requirements

• Previous experience in technical support or ML/AI operations roles.
• Knowledge of data security and privacy in AI environments.
• Experience in documentation and user training.
• Intermediate/advanced English level (for documentation and collaboration with global teams).

In case you require any reasonable adjustments* in your selection process, please communicate to the recruiter in the first contact.

In BBVA we believe that having a diverse team makes us a better bank. For this reason, we actively support diversity, inclusion, and equal opportunities, regardless of your ethnic or national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, social status, health condition, opinions, marital status, or any other factor that may undermine human dignity and aim to annul or undermine the rights and freedoms of individuals. We are confident that cultivating a collaborative and inclusive work environment will allow us to show the best of ourselves.

*Reasonable adjustments comprise the modifications and/or adaptations that the company may make during your selection process to enable you to carry out the process adequately.

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