Patient Services Specialist Float - PRN

Patient Services Specialist 1 Float

Working Conditions:

Orientation will be conducted remotely. Training will be conducted onsite.

Working Hours:

Monday to Friday, 8:00 AM to 5:00 PM

About Us:

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits:

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary:

The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician's office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions of the Role:

• Serves as a float pool resource to various clinics within designated, local region.
• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities. May need to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries about practice services and hours of operation.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors:

• Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.
• Good listening, social, and communication (oral and written) skills. Professional, nice, and respectful telephone etiquette. Able to adjust communication style for different audiences.
• Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
• Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Able to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.
• Relaxed working in a fast paced, constantly changing and stressful environment.

Belonging Statement:

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

Qualifications:

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience