Manager, Clinic Operations I - dallas

Manager, Clinic Operations I

The Manager, Clinic Operations I oversees the day-to-day operations of a physician clinic, supporting three (3) providers and leading a team of six (6) direct reports. This role is responsible for ensuring efficient clinic operations, high-quality patient-centered care, and compliance with organizational policies, procedures, and regulatory standards.

The ideal candidate is highly organized, experienced in healthcare operations, and comfortable managing both people and processes in a fast-paced clinical environment.

Essential Functions of the Role

• Manages daily clinic operations to ensure smooth workflows, efficient patient flow, and excellent service delivery.
• Coordinates staffing, scheduling, and coverage to meet operational and patient care needs.
• Develops, reviews, and implements clinic policies, procedures, and objectives aligned with organizational goals.
• Recruits, interviews, hires, trains, supervises, evaluates, and coaches staff; supports performance management and in-service education.
• Submits invoices to accounts payable, monitors cash collections, and partners with billing teams to support accounts receivable management.
• Collaborates with physicians, leadership, and internal departments to resolve operational issues and continuously improve clinic performance.
• Provides information to physicians, community groups, and referral sources regarding clinic services and programs.
• Investigaes, resolves, and documents patient concerns and complaints, ensuring timely follow-up and service recovery.

Key Success Factors

• Strong organizational skills with the ability to manage multiple priorities effectively
• Demonstrated leadership, communication, and problem-solving abilities
• Experience building, supporting, and developing clinical and administrative teams
• Ability to balance team and individual workloads through effective prioritization and time management
• Prior healthcare operations experience required
• Experience working in a clinical environment with physicians and clinical staff
• Epic experience preferred

Benefits Our competitive benefits package includes the following:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level

Qualifications:

• Education: Associate's or 2 years of work experience above the minimum qualification
• Experience: 3 Years of Experience