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Enterprise Technical Support Specialist - Remote Eligible
Educate enterprise customers on leveraging Airtable to optimize their workflows and business processes.
RemoteSan Francisco Bay AreaAustinNew York
Mid-Level
$72,700 - 105,300 USD / year
3 weeks ago
Bayes (Acquired by Airtable)
Bayes is a technology company specializing in data analytics and machine learning solutions.
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✨ About The Role
- The Enterprise Technical Support Specialist will serve as a trusted technical expert for enterprise customers, addressing inquiries and troubleshooting complex issues.
- The role involves delivering exceptional customer experiences by actively listening to concerns and resolving issues promptly.
- The specialist will document customer interactions and technical issues in Salesforce, tracking trends for process and product improvements.
- The position requires contributing to the knowledge base by creating and updating resources based on customer interactions.
- Staying informed about new features and product updates is essential to educate customers on best practices and optimize their workflows.
âš¡ Requirements
- The ideal candidate has experience with Airtable and is passionate about helping others utilize its features to enhance their business processes.
- A background in enterprise-focused technical support, particularly in a B2B tech environment, is essential for making a significant impact on customer success.
- Strong written and verbal communication skills are necessary to effectively convey information to diverse audiences.
- The candidate should possess strong analytical skills and technical aptitude to solve complex problems creatively.
- A natural curiosity and a desire for continuous learning are important traits for thriving in this role.
- A self-driven attitude towards exceeding expectations and improving performance is crucial for success.
- Familiarity with tools such as Salesforce, Confluence, and G Suite, as well as an understanding of relational databases and REST APIs, is advantageous.
Enterprise Technical Support Specialist - Remote Eligible
RemoteSan Francisco Bay AreaAustinNew York
$72,700 - 105,300 USD / year
Support
About Bayes (Acquired by Airtable)
Bayes is a technology company specializing in data analytics and machine learning solutions.