Volunteer Services Coordinator

Volunteer Services Coordinator

The Volunteer Services Coordinator is responsible for coordinating volunteer recruitment, management, training, and retention. Assisting with the coordination of special projects and fundraising events within the agency.

Hours: 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations. Have the flexibility to work both business (8:30 am - 5:30 pm) and untraditional hours (weekends and evenings) to meet the needs of the program.

Essential Duties and Responsibilities:

• Provide oversight of volunteer services management, including monthly orientation and training for volunteers.
• Interview potential volunteers and match their talents with organizational needs.
• Process, organize and maintain volunteer paperwork, including the background information.
• Coordinate volunteer teams for office projects, program support, special events, community outreach efforts, and facility maintenance.
• Oversee a volunteer recognition program, including awards, events, and name tags.
• Track all volunteer hours and create reports to include data entry in OSNIUM.
• Oversee volunteer recruiting efforts, including applications, web-based promotions, and newspaper listings.
• Provide volunteer policies, procedures, forms, instructions, and guidance to staff and volunteers.
• Maintain a monthly calendar of volunteer projects and activities.
• Provide oversight and coordination of the Agency's Christmas Store and Adopt-A-Family programs.
• Assist with presentations, booths, and fairs to highlight the agency's mission and volunteer purpose.
• Consult the supervisor regarding any critical situations within the department.
• Serve in the appropriate step in the dispute resolution process for volunteers.
• When in the office, take a primary role in greeting visitors, providing visitor information, and supporting donation center volunteers.
• Assist with other general office duties such as answering the phone and attending to the donors and clients.
• Attend assigned networking meetings monthly.
• Other duties as assigned.

Qualifications:

• Minimum one year of prior supervisory or program management experience.

Education and Other Requirements:

• Minimum of a 4-year degree or comparable experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and, be insurable/ have at least three years of verifiable driving experience.
• Ability to endure tasks that require mobility and keep up with the demands of active children.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Management of volunteers, including scheduling, on-the-job training, professional growth, and documentation.
• Strong planning and organizational skills with attention to detail.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage volunteers to be engaged with the agency.
• Ability to demonstrate critical thinking skills to assist with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crises.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.