Technical Support Specialist

Your Role At Baxter

The RMA (Return Materials Authorization) Support Specialist provides customers with support for processing returns from a remote environment. This position is responsible for the returns process between customers and service depots in a timely and efficient manner.

What You'll Be Doing

• Provides front line support to customers via phone or email for Baxter products and system peripherals focusing on customer satisfaction, quality, and efficiency to resolve customer issues.
• Records and documents all customer interactions properly in accordance with defined procedures, ensuring accuracy in reporting.
• Interfaces and interacts effectively with Baxter employees and customers, including clinical personnel and IT professionals.
• Engages additional departments and raises issues to appropriate personnel and/or departments as needed.
• Regularly uses company provided laptop to communicate with customers, update work requests, complete checklists, access portals and training, diagnose problems, and maintain schedule of activities.
• Maintains product knowledge through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.
• Maintains compliance with laws protecting data privacy including HIPAA and GDPR.
• Adheres to all environmental, health and safety SOP's, equipment, policies, and procedures, including any department specific requirements.
• Performs other duties as assigned.

What You'll Bring

• High School diploma or GED required
• 1 + years related experience providing technical support via email.
• Proactive and results-oriented who can work both independently and as part of a team to effectively manage assignments and support customer email queues.
• Must have proven ability to exercise independent judgment and draw accurate conclusions to effectively troubleshot issues based on available information.
• Must have excellent verbal and written communication skills.
• Good interpersonal skills with the ability to react quickly, accurately, and remain calm under pressure.
• Highly proficient and comfortable navigating and using computers and computer-based systems.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $43,200 to $64,800. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.