Senior Manager, Service Marketing - Skaneateles, NY

Senior Product Manager, Global Services

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

This is where your ideas lead to success!

As a Senior Product Manager, Global Services, you have lots of ideas grounded in research and knowledge of the marketplace. Your skills in planning and implementing these ideas are what make you an outstanding business partner and marketer. You critically think through problems and communicate your ideas in a way that helps us compete. Your curiosity, love of learning, and active listening give you a significant understanding of healthcare and business.

At Baxter, we're not just promoting the latest life-saving products; we're thinking strategically about getting products to those who need them by understanding the value they provide, the market where they are needed, and the approach to reach the right individuals.

What you'll be doing

This high-visibility role has responsibility for marketing and commercial strategy for the Global Service organization with focus on growing services for patient monitoring and cardiology devices. You will be a key player in delivering on our MISSION of delivering a world-class customer experience to Baxter customers around the globe.

You'll work with a geographically/culturally diverse team that works across multiple global time zones.

What you'll be doing

• Develop expertise in the global services portfolio including contract offering value proposition, replacement parts pricing and consumption, product maintenance and lifecycle requirements and customer portals
• Work with upstream product marketing teams within Baxter's business units to gather customer insights and develop the value proposition for new and existing service offerings
• Establish global product launch plans, including market development strategy, identification of adoption barriers, and go-to-market campaigns in coordination with regional commercial partners
• Define and launch new services, working with product marketing and service operations counterparts to support new product/service launches
• Collaborate with commercial and distributor organizations to ensure that service is top of mind and positioned effectively to maximize contract capture and share of wallet
• Create forecast models and financial analysis of new programs including: NPV, IRR, pricing & COGS targets, sensitivities, scenario planning, tradeoff assessments

What you'll bring

• Minimum Bachelor's degree with 8+ years of multifaceted leadership in strategic product marketing; MBA preferred
• Extensive Product Management in medical devices, healthcare and/or healthcare IT. Experience working with large capital equipment and accompanying service packages a plus
• Strong analytical skills with the ability to leverage data to better understand market trends and portfolio dynamics
• Proven experience in performing market research, and using voice of customer, benchmarking, and market insights to develop commercial strategy/influence product development roadmaps.
• Experience collaborating with R&D, Engineering and Operations through all phases of product creation and delivering to global markets through new product introduction programs
• Demonstrated continuous improvement approach, with the ability to use data, analysis, and financial savvy to drive decision-making
• Ability to prioritize and lead multiple projects and collaborate with multiple partners simultaneously
• Ability to travel up to 15-25%.
• Skill in collaborating with cross-functional teams within a matrixed organization

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite in Skaneateles, NY. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $136,000 to $176,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.