Lead, Customer Service

Baxter Job Opportunity

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Key Responsibilities:

Order Management & ERP Operations

• Process various order types (sales, returns, discounts, rentals) in ERP systems (JDE and SAP)
• Implement and manage HST order-taking procedures
• Collect and register legally required biological data from customers in JDE

Sales Data & Performance Tracking

• Obtain detailed monthly sales data from wholesalers and input into JDE to monitor performance
• Ensure timely and accurate reporting to support commercial decision-making

Cross-Functional Collaboration

• Maintain daily communication with commercial and marketing teams
• Liaise with global teams to resolve system-related issues and ensure smooth operations

Customer Service Excellence

• Handle customer complaints and irregular cases with professionalism and care
• Monitor CS KPIs and take proactive actions to meet targets
• Manage outsourced service providers and oversee CS budget

Compliance & Process Improvement

• Understand relevant regulations and develop operational procedures accordingly
• Lead system upgrade initiatives and cost-reduction projects related to shipping and commercial operations
• Support project planning, execution, and team coordination

Reporting & Communication

• Provide regular updates on Japan's operational status to global stakeholders

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us.