Customer Service Specialist

This Is Where You Make Life-Saving Products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business. You will collaborate with all relevant partners, such as Planning/ Warehousing/ Sales and Customers, to build a reliable, consistent, and positive customer experience.

Your working hours: Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

What are some of the tasks you'll be doing? This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient's prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you'll bring Successful experience in customer service or patient-centric roles. Passion, flexibility, and kindness are skills we are looking for to be successful on the job. IT Proficiency. Tried ability within customer service. Proven experience using customer relationship management (CRM) systems. Previous experience of working in a pharmacy/healthcare setting is helpful.

What we offer: Competitive base salary Professional development opportunities. High importance placed on work-life balance. Dedication to growing and developing an inclusive and diverse workforce.

Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us with the nature of your request along with your contact information.

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