Customer Service Representative - Fluent English & German, Dutch An Advantage

Customer Service Representative

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

At Baxter Healthcare Corporation, we are committed to providing flawless customer support. As a Customer Service Representative, you will be central to guaranteeing our customers experience the highest standard of assistance and happiness. Based in our Navan, Co Meath office, this role involves working with a passionate, cross-functional team committed to accomplishing our Customer Care Mission. You'll handle accounts for the German market and serve as a backup for another market. Take advantage of this outstanding chance to highlight your skills in a collaborative and ambitious setting!

Key Responsibilities:

• Accurate processing, monitoring, and acknowledgement of customer orders and quotations within the system.
• Ensuring orders are placed timely and accurately, meeting customer and operational lead-time requirements, while actively participating in process improvements.
• Managing customer pricing, including maintaining updated price lists, recording special promotions, and ensuring approvals for variances.
• Processing credits/debits and handling invoice queries in SAP and customer portals.
• Providing telephone support and addressing product-related queries.
• Supporting the sales force platform and managing email activity promptly.
• Conducting weekly revenue risk reporting and attending internal functional meetings to stay aligned with team goals.

Background Requirements:

• Diploma/Degree in business or a related field, or equivalent experience.
• Proficiency in English and German, with knowledge of Dutch considered a plus.
• Minimum of 4-6 years of successful experience in a customer-focused role.
• Strong oral and written communication skills, demonstrating interpersonal flexibility.
• Ability to work effectively in cross-functional teams.
• Strong organizational skills with a proven ability to prioritize tasks based on business needs.
• Reputation for exercising good judgement and being results-focused and attentive to quality.
• Proficiency in digital literacy, including excellent knowledge of Excel and MS Word.
• Strong numeracy skills, particularly related to data integrity.
• Working knowledge of SAP or similar order management systems.

Are you interested to work for a company with strong values?

What are some of our benefits of working for Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Pension
• Health Insurance
• Life Assurance

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.