Customer Service

Customer Relations Associate

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Essential Functions include securing all firearms brought into the store with trigger locks, checking in all vendor representatives, supporting a strong commitment to world class customer service, greeting all customers as they enter the store in a friendly and outgoing manner, handling customer's merchandise returns, selling appropriate Hunting and Fishing Licenses, handling and administering all incentive and reward programs, remaining product knowledgeable, remaining aware of advertised sales, keeping work area clean, neat and well stocked with supplies, following all Company Policies and Procedures, and providing a legendary experience for every customer, every time by assisting customers in making buying decisions.

Experience/Qualifications: Minimum Degree Required: High school diploma or equivalent experience.

Knowledge, Skills, and Ability include the ability to calculate figures such as discounts and make change to customers, communicate in a friendly and professional manner to our customers and other associates, establish and maintain effective working relationships with management, coworkers and customers, and operate computerized Point of Sale register system.

Travel Requirements: N/A

Physical Requirements: Constantly stand and/or walk during shift, constantly communicate with others to exchange information, constantly repeat motions that may include the wrists, hands and/or fingers, occasionally ascend or descend ladders, stairs, ramps, etc., occasionally work in low or high temperatures, occasionally work in noisy environments, light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgement: Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Medical, dental, vision, Health Savings Account, Flexible Spending Account, voluntary benefits, 401k Retirement Savings, paid holidays, paid vacation, paid sick time, Bass Pro Cares Fund, and more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.