Customer Support Agent NL

Customer Support Agent

Are you interested in helping our (potential) members with all their questions via social media and supporting backoffice tasks? Read on!

Our members can reach us through social media such as Facebook, Instagram, Twitter, and complaint websites. Additionally, you will handle reviews in the App and Play Store. Besides contacting members through social media, you will perform various backoffice tasks, such as processing customer data, administrative actions, and supporting other departments as needed.

What will you do exactly as a Customer Support Agent?

You will address everyone who has a question or possibly a complaint through our online channels. Additionally, you will ensure that everything is followed up administratively. You will have the freedom to come up with out-of-the-box ideas to efficiently and customer-orientedly handle questions and complaints.

Our organization is internationally focused and fast-growing, where hard work but also a friendly and nice work atmosphere are central. Because the organization is growing fast, taking initiative and proposing ideas are valued and encouraged. The working language in our office is English, but Dutch, French, and Spanish are also spoken. This means you will deal with many different cultures.

The working hours are from Monday to Friday between 7:30 and 19:00 and on Saturday from 8:30 to 17:00. The start times can vary per shift.

In summary, what we ask from you:

• You are customer-friendly and service-oriented;
• You think out of the box to come up with solutions;
• You have an empathetic ability and are stress-resistant;
• You have a positive and professional work attitude;
• You are flexible and deployable from Monday to Saturday;
• You speak and write not only Dutch but also English;
• You enjoy not only customer contact but also backoffice and administrative tasks.

What do we offer you?

At Basic-Fit, it's not just about work, but about your growth. As a Customer Support Agent, you will have the space to make an impact and develop yourself further in a dynamic environment.

What can you expect from us:

• Training & development: Unlimited access to GoodHabitz and LinkedInLearning.
• Career opportunities: Lots of room for growth on a professional and personal level.
• Workplace enjoyment: An informal, international, and sober work atmosphere. Because we believe in teamwork, we work four days a week in the office and one day from home.
• Innovation: Your ideas contribute to strategic projects.
• Secondary employment benefits: Travel expense reimbursement, bicycle plan, health insurance discount, remote work reimbursement, and pension plan (52% premium by Basic-Fit).
• Sports: Access to our gym at the headquarters.

About Basic-Fit Basic-Fit is the largest low-cost high-value fitness chain in Europe, with more than 4 million members in 1600+ clubs. We keep growing and continuously improving. Are you looking for a place where you can make an impact and have fun at work? Then you are in the right place with us!

What makes us unique?

• Working with impact: What you do makes a difference. We work not only for but also with our members, partners, and teams.
• Collaboration: Everyone works together to achieve goals and celebrate successes.
• Diversity and inclusion: Everyone is welcome in our work environment.

Apply now!

Are you ready for your next adventure? Apply and we will contact you as soon as possible.

Questions? Feel free to contact Kerensa via kerensa.vanderlans@basic-fit.com.