Client Services Group Leader

Client Service Group Leader

The Client Service Group Leader is responsible for leading, growing, and optimizing a specific Client Service Group within the company. This position translates company strategy into group-level business plans, drives client success, develops people leaders, and ensures strong financial and operational performance within an assigned technical or market area.

Essential Functions and Responsibilities

• Builds and maintains strong client relationships within the assigned Client Service Group.
• Identifies growth opportunities and executes group-level business development strategies.
• Develops and negotiates contracts; often complex; may review contracts for PMs; assists others with developing contracts.
• Has superior skills in managing all aspects of project deliverables; creative; is a resource to other PMs; their own projects are typically the largest in size, complexity, sensitivity and risk.
• Represents the service group in client pursuits and key project discussions.
• Leads, coaches, and develops Team Leaders (if applicable) and staff within the Client Service Group.
• Builds bench strength and succession plans for critical group leadership roles.
• Fosters engagement, accountability, and performance aligned with company purpose and values.
• Accountable for group-level utilization, project performance, budgets, and multipliers.
• Manages resource planning within the group, coordinating with peers and Delivery Leaders to support broader company needs.
• Ensures quality standards, contract tracking system (CTS) compliance, and risk management are consistently applied within the group. Contributes to firm-wide initiatives, committees, and strategic efforts as assigned.
• Collaborates across Client Service Groups to support company priorities.
• Demonstrates broader leadership through enterprise thinking, mentoring, and cross-group influence.

Knowledge, Skills and Abilities

• Strong critical thinking and strategic skills with the ability to understand the big picture impact within a defined service group.
• Business and Financial Acumen with regard to company financial systems and metrics. Ability to adjust tactics, resources and strategies to achieve business plan success.
• Transparent and collaborative leadership style in a fast-paced, professional services environment. Demonstrated aptitude and proven track record in effective decision-making and problem-solving at the group level.
• Effective communicator and presenter (written and oral) with the ability to convey expectations, priorities, and feedback clearly.
• Ability to develop trust, credibility, and strong working relationships with team members, peers, and leaders.
• Working knowledge of and proficiency in the Microsoft Office Suite.
• Ability to adapt to and effectively utilize various software systems, tools, and platforms.
• Initiative, creativity, and adaptability when addressing client, people, and operational challenges.
• Strong focus on results, accountability, and follow-through.
• Active listening skills; customer service and teamwork orientation; empathy and coaching capability.
• Strong organizational and time management skills with the ability to manage competing priorities.
• Flexible and able to multitask in a dynamic environment.
• Demonstrates personal qualities of integrity, credibility, and commitment to the company's purpose, values, and culture.

Education

• Bachelor's degree in Engineering, Architecture, Construction Management, Business, or a related field required.
• Professional licensure (PE, RA, or equivalent) preferred where applicable to the service group.
• Advanced leadership, project management, or business coursework a plus.

Experience

• 10–14+ years of progressive professional experience in a technical and/or professional services environment.
• Prior experience leading people (formal or informal), including mentoring, coaching, or supervising Team Leaders or equivalent roles.
• Proven responsibility for group- or discipline-level financial performance, utilization, or operational outcomes.
• Experience collaborating across teams or disciplines; exposure to company-wide initiatives preferred.

Travel Required

Must be able to travel in-state and out-of-state on occasion, which usually would consist of visiting other office locations, project sites, attending seminars or business meetings. Minimum travel is 10-25% of the time depending on projects. Travel expectations will be communicated through the employee-owner's leadership.

An offer is contingent upon successfully passing the pre-employment drug screen. Drug screen will need to complete within 48 hours of being contacted. Nearly all positions at Bartlett & West can require employee-owners to operate a motor vehicle on public roads in the course of their duties. Accordingly, all employees may be required to have acceptable driving records and to provide an authorization to the Company to periodically obtain MVR reports. Bartlett & West is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, status as a protected veteran or status as a qualified individual with disability.