Client Operations Supervisor

Client Operations Supervisor

Barry's is the best workout in the world. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

About the Role

As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry's community sets you apart from the rest.

What You'll Do

Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures

Support management of studio staff on duty

Develop effective and cooperative relationships with clients/staff

Support the S/GM and AGM with studio marketing strategy. This may include:

• Acquisition tactics
• Client and community initiatives
• Studio and team engagement
• Corporate lead generation and outreach

Assist with fuel bar and retail inventory control and counts

Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed

Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards

Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention

Manage studio systems:

• Zendesk
• Brandbot

Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries

Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events

Lead with prompt and effective internal and external communication

Maintaining brand standards and all studio facilities responsibilities including but not limited to:

• Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
• In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits

Retail and Fuel Bar customer service delivery:

• Fuel Bar pre and post class orders
• Merchandising
• Maintaining brand standards
• Identifying opportunities to drive sales and elevate the client experience

Qualifications

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio's appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply