Digital Support, Data Exception Handling

Digital Support, Data Exception Handling

Location: Hyderabad, TG, IN, 5000019

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The new European Union Deforestation Regulation (EUDR) ensures that seven commodity products, including cocoa and palm oil, are no longer sold in the EU if sourced from areas affected by deforestation or forest degradation practices.

The IM support will play a crucial role in ensuring compliance with EUDR by managing the API connection with the EU Information System and providing technical support to the EU Deforestation Data Exception Handling team responsible for the process of reporting Due Diligence Statement (DDS) to the EU Information System. This role demands highly developed technical expertise, programming skills, troubleshooting and problem-solving, and continuous improvement mindset.

Main Responsibilities & Scope

• Monitor and Maintain API Connections
• Issue Resolution
• API Configuration and Management
• Performance Analysis and Optimization
• Security Implementation
• Integration and Collaboration
• Technical Support
• Documentation and Training
• SAP Process Orchestrator Integration
• Debugging and Log Analysis
• Collaboration with AMS

Scope: Global DDS Management, Technical Support

Additional Considerations or Comments

• Travel requirements: 10%
• Others: -

Candidate Profile

Education, Language, Skills & Qualifications

• Education: University degree, preferably in Computer Science, Information Technology, Software Engineering, or similar.
• Experience: 7-10+ years of relevant experience.
• Analytical Skills: Excellent analytical and problem-solving abilities to troubleshoot and resolve API-related issues.
• Certifications: Relevant certifications such as API management, security certifications, or cloud certifications.
• Multicultural Environment: Ability to operate in a multicultural environment.
• Communication Skills: Excellent communication skills both written and oral.
• Language: Fluent knowledge of English.

Essential Experience & Knowledge / Technical or Functional Competencies

• IT Support and API Management: Previous experience in IT support and API management.
• API Expertise: Proficient in SOAP, REST APIs (including design, implementation, and maintenance).
• Azure Functions: Experience with Azure Functions.
• API Security: Understanding of API security protocols.
• Integration Tools: Familiarity with integration platforms and tools such as Postman, Swagger, or similar.
• Data Visualization: Proficient in data visualization tools and software, such as Excel and Power BI.
• MS Office Suite: Proficient in MS Office Suite.
• SAP Integration: Experience with integrating APIs with SAP systems, particularly using SAP Process Orchestrator.
• Debugging and Log Analysis: Strong skills in debugging and log analysis for API interactions.
• Collaboration: Proven ability to communicate and align with support teams to ensure issues and improvements are promptly addressed.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.