Service Supervisor - (general Bay Workshop) Global Grade 10 - Isando

Maintenance Supervisor

Achievement of cost centre financial targets and key performance indicators

Supervise a team of artisans and planners in the maintenance and repair of earthmoving equipment

Successfully lead the team and ensure that all repairs are done timeously

Resolve internal customer queries and provide feedback

Effective control of cost centre expenses and work in progress

Ensure effective communication between team and management

Effectively manage team meetings, to complete monthly reports

Ensure service work is carried out in compliance with quality standards (OEM Guidelines)

Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations

Ensure outputs of service audits are achieved

Apply Barloworld Equipment leadership philosophy

Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)

Competency development of team

On the job supervision – safety of team

Reporting of team key performance indicators and prospects

Take ownership and manage all 2.6.1 appointment responsibilities

Ensure CC/SOR compliance

Grade 12

Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)

Minimum of 6 years' experience as Mechanic General, post apprenticeship or learnership experience

Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines

Sound understanding of machine system operation's

Understanding of BWE Quality and Warranty systems

Well imbedded machine specific technical knowledge and skills

Sound interpersonal and communication skills

Knowledge of the planning function

Supervisory exposure will be advantageous

Good technical report writing skills

Basic business and financial understanding

Computer literate and good business writing knowledge

Good and experiences on Caterpillar machine and product knowledge

Driver's license – Code B