Product Support Sales Representative Global Grade 10

Key Job Responsibilities

• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.

• Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

• Assist with quotes for parts, service, and equipment management solutions.

• Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.

• Responsible for Marketing after sales products and services.

• Liaison Between Barloworld and Key Customer accounts.

• Business Planning and Budgeting Planning.

• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly.

• Compile and submit a monthly report with forecasts attached to management.

• Discuss machine and undercarriage inspection reports regularly with customers.

• Responsible for selling Caterpillar marketing initiatives.

• Parts quotations followed up and converted into sales.

• Promote part sales through service.

• Achievement of Targeted Budget and Effective Expenses Management.

• Achievement of Operations and customer monthly KPI's.

Qualification, Experience and Competencies

• Grade 12.

• B. Tech Sales/Marketing Diploma or Certificate.

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);

• 5 years Caterpillar experience as an artisan.

• Workplace Competencies Business development skills and knowledge.

• Sound business communication skills (Managerial and technical report writing critical in role).

• Sound technical knowledge of product brands.

• Basic financial management skills.

• PC and Microsoft Office knowledge.

• Behavioural Competencies: Relations skills.

• Problem solving.

• Analysis.

• Attention to detail.

• Listening.

• Influencing and Negotiation.