Parts Technical Tele Sales Representative

• Correctly identify the needs of the customer.

• Process parts orders and backorders efficiently and effectively.

• Provide feedback and status updates to the customer.

• Actively sell parts to customers – Tele Sales and pick up on leads for potential sale.

• Liaise with customers to generate quotes and follow with reason for rejections to be analyzed.

• Follow up on all parts outstanding and provide/communicate progress to the customer, daily.

• Create credit returns in line with the credit return policy.

• Maintain all back orders and sales linked to outstanding purchase orders.

• Handling of Cash Sales / Credit Card Sales related to all SAP and CRM transactions / Internal and External customers.

• Afterhours/ Standby.

• Following up on open quotes.

• Minimum Requirements: Grade 12.

• At least 3 years of Sales/ Parts experience.

• Relationship building skills.

• Very good business communication and interpersonal skills.

• Attention to Detail.

• Ability to process orders accurately and timeously.

• Telemarketing / ISR Skills.

• Telephone Etiquette.

• Passion for the brand.

• Ability to diffuse difficult situations effectively/ Handling Difficult Customers.

• Ability to provide options.

• Knowledge of BWE Parts System / Cat Systems.

• Mechanical understanding and basic business and financial acumen.

• Valid Driver's License.

• Performing After hours / Stand By duties.

• BWE SAP SD Knowledge and Experience/ Cat parts Systems.

Parts Salesperson Global Grade 07