Service Operations Specialist

Service Operations Specialist

Join us as a Service Operations Specialist, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Service Operations Specialist you should have experience with:

• Essential Specialist Skill.
• Experience on Exchange On Premise / Exchange Online.
• Experience on M365 Services like - Azure Active Directory, Intune, Teams, Citrix / VDI.
• Email Gateway like - Trust wave Secure Email Gateway (formerly Mail Marshal), ProofPoint.
• Excellent knowledge on Citrix Presentation Server, Citrix XenApp , Citrix XenApp & XenApp , Provisioning Services.
• Ticketing Tools like Service now / Service first.
• Experience of working & handling 2nd or 3rd line in a IT support environment.
• Experience of working in large enterprise solutions (>100,000 seats across multiple geographic environments).

Some other highly valued skills may include:

• ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune).
• AZ-900: Microsoft Azure Fundamentals.
• AZ-140: Azure Virtual Desktop Specialty.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role is based in Pune.