Service Desk Specialist

Service Desk Specialist

Embark on a transformative journey as a Service Desk Specialist. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you'll support day-to-day technology operations by helping resolve issues, maintain service stability, and support ongoing improvements across the organization. You'll work closely with different teams to ensure technology services continue to meet business needs.

To be successful as a Service Desk Specialist, you should have experience with:

• Providing first-line and second-line technical support for enterprise systems and applications
• Troubleshooting incidents, managing escalations, and supporting timely resolution
• Working with cross-functional teams to support service improvements
• Following risk and control frameworks within technology environments
• Supporting technology changes that impact services and users

Some other highly valued skills may include:

• Understanding of risk and controls within IT service environments
• Experience supporting change and transformation activities
• Awareness of how technology services align with business needs
• Problem-solving skills and a structured approach to issue resolution
• Familiarity with ITSM tools, digital platforms, or basic automation

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in New York, NY.

Minimum Salary: $125,000

Maximum Salary: $170,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.