Senior Service Designer

Senior Service Designer

Join us as a Senior Service Designer where you will bring deep service design expertise to shape end-to-end customer experiences, working holistically across touchpoints to meet customer needs and elevate experience quality. Partnering closely with product designers, product and journey owners, you will collaborate with a range of stakeholders to research, analyse, and design effective solutions. You will plan and run workshops, create design artefacts, and translate insights into clear recommendations, taking ownership of driving meaningful business change through proven design methodologies.

To be successful as a Senior Service Designer, you should have:

• A deep understanding of Design methodologies, practice and processes, and be confident at selecting best approach to different shapes and sizes of customer experience challenges.
• Clear evidence of service design execution, evidenced through a variety of artefacts that express how a design solution was shaped and defined, delivering on tangible business and customer outcomes.
• Confidence and proficiency in planning and facilitating discovery, journey mapping and design-thinking workshops.
• Excellent stakeholder management; experience of working across a range of business teams.
• Solid networking and relationship building skills.
• Experience working within or for a large, complex organisation.
• Ability to gather information and solve for gaps and blind-spots in journey work.

Some other highly valued skills may include:

• Experience with Figma (mapping/whiteboarding)/Figjam Design tool.
• Experience within financial services or a regulated industry.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in London, Manchester, Knutsford or Northampton.