Rates - Trade Floor Application Support

Rates- Trade Floor App Support Analyst

To provide frontline support and useful resources to departments and colleagues across the bank with everyday IT problems, issues and requests.

Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring that the relevant stakeholders are updated on progress.

Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders.

Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting.

Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics.

Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities.

Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process.

Development and provision of user training on applications, systems and equipment to enhance experience and self-sufficiency.

Step into your next role as a key member of the Barclays Group Technology Service Management (GTSM) team. As a Rates- Trade Floor App Support Analyst level, your role will be primarily to ensure smooth running of the trading desk's operation and be responsible for the trading applications and market access, support of Fixed Income Rates Trading, provide level two support and liaise with traders and technology for Rates, Pricing, streaming application & Algorithmic Electronic Trading related matters.

Provide hands-on support for trading applications used by Fixed Income, Equities, FX, and Derivatives desks.

Monitor system performance and proactively resolve issues before they impact trading.

Collaborate with traders, developers, and infrastructure teams to troubleshoot and escalate incidents.

Manage application deployments, configuration changes, and environment upgrades.

Maintain runbooks, documentation, and knowledge bases for supported systems.

Participate in incident management and post-mortem analysis to drive continuous improvement.

Ensure compliance with operational risk and regulatory requirements.

To be successful in the role, you must have:

• Bachelor's degree in computer science, Engineering, or related field
• Minimum 6 years of experience in application support within a financial services or trading environment
• Strong understanding of trade lifecycle and front-office workflows
• Proficiency in scripting (Python, Shell, or PowerShell) and SQL
• Familiarity with market data feeds, FIX protocol, and messaging systems (e.g., Kafka, MQ, Solace)
• Experience with Linux/windows systems and basic networking concepts
• Strong understanding and Knowledge on Support tools – e.g. monitoring (Geneos ITRS,Nagios) ,scheduling (Autosys, IWS) , Service management (Servicefirst)

Desired skills/Preferred Qualifications:

• Exposure to vendor platforms like Bloomberg/Reuters, Broadway/Tradeweb
• Knowledge of DevOps tools (e.g. Jenkins, Git, Ansible)
• Strong communication skills and ability to work under pressure in a fast-paced environment