Head Of Relationship Support - Jersey

Head of Relationship Support | Barclays | Jersey

We are seeking a highly skilled and self-motivated individual to take on the role of Head of Relationship Support in our Jersey office. This VP-level position is central to ensuring the effectiveness of client servicing, risk management, and operational excellence across the business.

The Head of Relationship Support will be responsible for ensuring all service level agreements and workflow processes are fit for purpose in Jersey, with a particular focus on the timely completion of risk and control activities, treasury deposit management, and oversight of complex servicing tasks. Acting as the key interface between Operations and Relationship Teams who support some of the firm's largest fiduciary and fund clients, where servicing decisions can impact thousands of underlying beneficiaries.

A critical element of the role is driving digital advocacy and transformation in client servicing. This includes promoting and embedding self-service solutions where possible, ensuring Account Executive and Relationship Teams are proactively engaging with clients on digital adoption, and improving the overall client journey. In addition, the successful candidate will play an integral role in the organization's change and transformation agenda. This involves assessing the impact of regulatory and market changes, reviewing, and challenging existing processes, and seeking out opportunities to improve efficiency and effectiveness across relationship support. The role requires someone who is proactive, commercially aware, and able to question "why we do the things we do" while delivering practical solutions that enhance risk management and client outcomes.

This is a senior leadership position, providing strategic direction to Relationship Support, managing risk across the function, and partnering closely with senior management and cross-functional stakeholders to deliver both immediate and long-term objectives.

Essential Criteria:

• Strong communication and stakeholder engagement skills, with the ability to influence across multiple teams and functions.
• Proven organizational and prioritization skills, with a track record of managing complex workflows.
• Strong knowledge of risk management and control frameworks.

Desirable Criteria:

• Previous people management and leadership experience.
• Proven experience in process improvement, operational change, and transformation.
• Familiarity with digital client servicing solutions and advocacy.
• Demonstrated ability to manage strategic initiatives and change agendas, challenging existing processes and driving improvements.

This role is based in Jersey. You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.