Gateway Service Advisor

Job Title: Gateway Service Advisor

Step into a fast-paced and client-focused environment as a Gateway Service Advisor at Barclays, where you'll be at the heart of delivering exceptional service and technical support. In this pivotal role, you'll be the first point of contact for clients reporting queries and incidents, helping to resolve complex financial and technical issues through email and phone interactions. You'll collaborate closely with internal teams to ensure seamless service delivery and client satisfaction.

In this role you will provide high-quality support to clients and internal colleagues via email and phone, ensure every interaction is handled with professionalism and care, communicate clearly and confidently and tailor your message to suit technical and non-technical audiences alike.

To be successful as a Gateway Service Advisor, you should have experience with:

• Handling emails and voice calls without compromising quality.
• Strong communication skills, both verbal and written, and the ability to tailor messages to the audience.
• Experience of conducting in-depth technical analysis and troubleshooting within a technical environment using different tools and software.
• Applying sharp problem-solving and analytical skills to uncover root causes and deliver impactful solutions.
• Microsoft Office tools, with proficiency in Excel for data analysis and reporting.
• Navigating multiple tasks and challenges in time-sensitive situations, always maintaining compliance and governance standards.

Some other highly valued skills may include:

• Servicing background, to either internal or external customers.
• Understanding of Ecommerce transaction flows and payment mandates such as Strong Customer Authentication (SCA).
• Awareness of integration methods such as APIs and Hosted Payment Pages (HPP), with a curiosity to learn more.
• Experience working with data and systems, including basic SQL for querying and reporting, and familiarity with Linux environments for executing command-line operations and performing log analysis.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Northampton.