Customer Service Advisor

Customer Service Advisor

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Collaboration across multiple digital channels to personalise each interaction with a customer.

Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

Support teams within the business operations function as needed, including risk management, compliance and collections.

Comply with all regulatory requirements and internal policies related to customer care.

To meet the needs of stakeholders/ customers through specialist advice and support.

Perform prescribed activities in a timely manner and to a high standard.

Likely to have responsibility for specific processes within a team.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours.

OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.

Check work of colleagues within team to meet internal and stakeholder requirements.

Provide specialist advice and support pertaining to own work area.

Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.

Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function.

Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.

Make judgements based on practise and previous experience.

Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.

Communicate sensitive or difficult information to customers.

Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.

As part of our Customer Care team, you'll work 5 days per week, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us.

At Barclays, we're not just offering you a role—we're offering you a career.