Patient Access Services Representative Outpatient Imaging Float

Patient Access Representative

Banner Imaging offers a customer-focused team that provides a comprehensive range of Medical Imaging procedures in a friendly work environment and career growth opportunities. As a Patient Access Representative, you are the first point of contact to patients and visitors as they come into the office. You'll perform a variety of front office administrative tasks. You'll work closely with a team of individuals dedicated to providing the positive patient experience.

Duties:

• Checking in and registering patients
• Enter patient demographics
• Scheduling appointments
• Checking authorizations with authorization department
• Taking payments
• Working within Microsoft office
• Working with referring providers to deliver patient care for our exam

Location:

• PRIMARY LOCATION - Peoria- 13640 N Plaza Del Rio Blvd, Ste 105, Peoria, AZ 85381
• Lakes- 10474 W. Thunderbird Blvd., Ste 100, Sun City, AZ 85351
• Camino Del Sol- 13909 W Camino Del Sol, Ste 101, Sun City West, AZ 85375
• Estrella 100- 9305 W Thomas Rd Ste 100, Phoenix, AZ 85037
• Estrella 200- 9305 W Thomas Rd Ste 200, Phoenix, AZ 85037
• New River Trails- 7701 W Aspera Blvd, Ste 101, Glendale, AZ 85308
• Palm Valley- 13555 W MCDOWELL RD, Ste 106, GOODYEAR, AZ 85395
• Paseo I- 5601 W Eugie Ave, Ste 102, Glendale, AZ 85304
• Banner Imaging Paseo II- 5605 W Eugie Ave, Ste 110, Glendale, AZ 85304
• Sunwest- 5757 w Thunderbird Rd. Ste W100, Glendale, AZ 85306
• Webb- 14420 W. Meeker Blvd., Ste. A101, Sun City West, AZ 85375

Work Schedule:

• 40 hours a week- All shifts are max 8 hours.
• Monday- Friday
• Shifts will vary depending on location between 6:30am - 6:00pm

Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health's varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to:

• State-of-the-art technology
• The latest in Picture Archival Communication System (PACS) technology
• Relocation assistance
• Tuition reimbursement
• Continuing education programs
• Career growth and promotion opportunities
• Travel medical imaging technologist positions

This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Documents all facets of the registration process, loads correct payer(s) to each account and meets accuracy goals as determined by management. Collects payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

Core functions include:

• Helping provide a positive customer experience by welcoming patients to the facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.
• Performing pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient's insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determined by management.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
• May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
• Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient's needs in financial services.
• Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.
• Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors.

Minimum qualifications include:

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred qualifications include:

• CHAA certification.
• Work experience with the Company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Our organization supports a drug-free work environment.