Guest Services Liaison

Guest Service Liaison

Banner University Medical Center has a great opportunity for a Guest Service Liaison. We are looking for hardworking individuals who will be responsible for ensuring our facilities safety is top notch. In this role, you'll be responsible for providing a high level of customer service. You will act as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests. If you want to be part of a great team that makes a difference in the lives of our patients, apply today for this opportunity. Experience in either a hospital setting or institutional environment is not required.

SCHEDULE:

• Full time/ 40 hours per week
• Saturday, Sunday and Monday from 5:30am- 2:00pm
• Tuesday and Wednesday from 1:45pm - 10:15pm

LOCATION:

• Primary: Banner University Medical Center Tucson South
• Secondary: Banner University Medical Center Tucson Main

POSITION SUMMARY

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

CORE FUNCTIONS

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.