Acute Patient Access Services Representative ER

Patient Access Services Representative

At Banner Health, you're not just taking a job—you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately. Collect patient financial liability and assist with financial counseling where needed. Ensure all documentation is accurate, secure, and compliant. Collaborate with clinical teams to optimize patient flow and satisfaction. Use multi-system technology to streamline patient offerings, intake and record-keeping.

Thrive in fast-paced environments (like ERs, clinics, or specialty care) and have a strong sense of urgency. Have stellar communication skills and a high emotional IQ. Are detail-oriented, tech-savvy, and a natural problem-solver. Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Hours and Schedule: Thursday, Friday, Saturday 6pm-6am. On-call shifts and holidays will be required. Plus you will earn an additional 18% night shift differential for hours past 7pm as well as a $1.00/hour weekend differential for all weekend hours.

All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and generally runs Monday - Friday standard daytime business hours and could vary from the posted schedule.

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

Core functions include verifying patient's demographics and accurately inputting this information into EHR, proficiency with multiple services including inpatient, observation, emergency, obstetrics, surgery, imaging, demonstrating a thorough understanding of insurance guidelines for all services, demonstrating a positive patient experience through interactions and effective communication, obtaining federal/state compliance information, and providing a variety of patient services and financial services tasks.

High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Preferred qualifications include an associate's degree, CRCR (Certified Revenue Cycle Representative) certification, CHAA (Certified Healthcare Access Associate) certification, knowledge of medical terminology or healthcare systems, and additional related education and/or experience.