Client Service Coordinator

Client Service Coordinator

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the CSC has an important contribution to make to the veterinary team. We're looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles:

Quality

Responsibility

Mutuality

Efficiency

Freedom

HIRING QUALIFICATIONS

Competencies

• Leadership
• Functional
• Ability to multi-task
• Communication skills
• Organizational ability
• Problem solving skills
• Client service skills
• Intellectual ability
• Mathematical ability
• Computer skills

Attitudes

• Initiative
• Integrity
• Cooperativeness
• Flexibility
• Independence
• Tolerance for Stress / Resiliency

Special Working Conditions

• Ability to work at a computer for long periods
• Ability to be confident around pets
• Client needs and work volume may require more than 40 hours per week
• Must have mental processes for reasoning, remembering, mathematics and language ability
• Requires sufficient ambulatory skills
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication substances

Experience, Education and/or Training

• High School Diploma or equivalent preferred
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
• One year of related experience required with customer service preferred
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred

BENEFITS

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Associate Life Insurance (company-paid) & Supplemental Life Insurance

Company-Paid Short- and Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance (for Eligible Positions)

Back-Up Child and Elder Care & Family Support Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for Pets

Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

The pay range for this role is $15.39 - $19.67 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.