Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential responsibilities and tasks include: living and exemplifying the Five Principles of Mars, Inc. within self and team; actively recruiting new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team; maximizing the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients; providing professional, efficient and exceptional service at all times; educating clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services; assisting incoming clients by completing the required documentation; and assisting outgoing clients by providing all necessary instructions, information and invoices.

The Five Principles are: Quality, Responsibility, Mutuality, Efficiency, and Freedom. Hiring qualifications/competencies include leadership, customer focus, peer relationships, integrity and trust, action oriented, listening, preventative care and OWPs, communication skills, client service skills, priority setting, and time management.

Capabilities and experience include the ability to multi-task, communication skills, organizational ability, problem solving skills, client service skills, intellectual ability, mathematical ability, and computer skills. Attitudes include initiative, integrity, cooperativeness, flexibility, independence, and tolerance for stress/resiliency.

Special working conditions include the ability to work at a computer for long periods of time, ability to be confident around pets, and ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds.

Experience, education, and/or training include a high school diploma or equivalent preferred, one year related experience required with customer service preferred, and medical background with medical terminology training preferred.

Compensation and benefits include a pay range of $13.12-22.18/hour, medical, dental, vision, basic life (company paid) & supplemental life, short and long term disability (company paid), flexible spending accounts, commuter benefits, legal plan, health savings account with company funding, 401(k) with generous company match, paid time off & holidays, student debt program (for FT DVMs), continuing education allowance for eligible positions, and free optimum wellness plans for your pets' preventive and general care.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.